Empathy is the number one skill I see missing in most salespeople.
And it’s keeping them from building closer connections.
I learned about empathy the hard way.
I muted my emotions for most of my life.
I was a shy kid and was taught that too much attention was not a good thing.
So I pushed down my emotions.
If I was feeling sad or lonely, I rarely shared it. Instead of feeling those emotions, I told myself, “Stay positive. Be strong. Don’t show your emotions.”
Weirdly, the opposite also happened.
When something really awesome was going on, I didn’t show much outward excitement because that would’ve drawn attention to me.
And because I made a habit of not feeling my emotions, I had very little empathy for others.
I never thought about how they were feeling because I never thought about how I was feeling.
This made it hard to develop close connections.
Until I started going to therapy, I never realized how much this was affecting my sales abilities (let alone my personal life).
A simple habit that’s helped me develop more empathy is asking myself, “What’s the other person feeling right now? What am I feeling right now?”
How have you developed more empathy?
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