Frequently Asked Questions

How should I set up the new email addresses?

Start by creating a two new email addresses through G-Suite or Outlook:

If you use 2-step verification, please use the backup codes option and provide us the list of codes.

Email us the username and password through Privnote

  • This creates a secure link
  • Put your usernames, passwords, and backup codes (if applicable) in the note section
  • Click on ‘Create Note’
  • Copy the link and send in an email back to us

How do I set up a CNAME?

Email tools use hyperlinked images to detect if a prospect opens the email. Usually, the hyperlink is a long, randomized link. This can trigger SPAM filters.

The CNAME helps us create a unique link from your website URL that looks natural to SPAM filters: