Frequently Asked Questions
How should I set up the new email addresses?
Start by creating a two new email addresses through G-Suite or Outlook:
- See below for recommended formats (our name and domain are examples, use your own name and domain):
If you use 2-step verification, please use the backup codes option and provide us the list of codes.
Email us the username and password through Privnote.
- This creates a secure link
- Put your usernames, passwords, and backup codes (if applicable) in the note section
- Click on ‘Create Note’
- Copy the link and send in an email back to us
How do I set up a CNAME?
Email tools use hyperlinked images to detect if a prospect opens the email. Usually, the hyperlink is a long, randomized link. This can trigger SPAM filters.
The CNAME helps us create a unique link from your website URL that looks natural to SPAM filters:
- Follow these directions to get started: https://intercom.help/nova-labs/deliverability/custom-tracking-domains
- Use mail.yourdomain.com